Adobe express bug

Forum|Forum|4 months ago
January 23, 2026
1 reply
17 views

Bonjour, depuis le 20 janvier, l appli ne fonctionne plus, elle s ouvre, mais quand on choisis un format, un écran blanc s affiché et..plus rien!

Les mises à jour ont été faites et j utilise la version pro.

Merci de votre retour.

Jean François Vicente

Performance

creative explorer

Community Expert

@Jean-Fran�ois_Vicente0518 Are you saying you can't go to: https://www.adobe.com/express, and click on 'Go to Adobe Express'

creativeexplorer_0-1769158780033.png

Which opens a new blank page, which is correct:

creativeexplorer_1-1769158862213.png

And go to File, Start a New File, which will give you a blank canvas for you to add art elements

creativeexplorer_2-1769158945362.png

Double-check if you have enough space on Cloud? If you don't have enough space, this is one of the reasons. Clear space up as well, I would clear your history, cache and cookies of your web browser.

m

Tarun Saini

Community Manager

Hi @Jean-Fran�ois_Vicente0518,

Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

If the above-mentioned steps don't work, please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

Let us know how it goes.

Regards,

Tarun

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