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Daniel29682536na9u
Participant
Aug 22, 2023 6:28 PM UTC
Open for Voting

Adobe Express: Can't Download

We have a premium account but now AdobeExpress says I cannot download my old projects because they contain paid content. I see there are a lot of folks out there with a similar issue. What's the fix, Adobe? Thank you. 

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    3 replies

    Pat361581907xzg
    Participant
    Mar 18, 2024 5:56 PM UTC

    Adobe, I have a similar issue. I travel the world for my work, which includes MANY locations that do not have connection to the internet (including very poor sections of Africa0. Why have you decided to make this program not downloadable? Why should I pay for a service I can only use in a limited capacity? I need to be able to take this with me. What's your solution?

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Mar 19, 2024 11:38 AM UTC

    Hi 

    @Pat361581907xzg

    ,

     

    You can Install the Adobe Express desktop app as a Progressive Web App (PWA). Please check this article for more info- https://adobe.ly/4akMKxq

     

    Let us know if that helps.

     

    Regards,

    Tarun

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    Adobe Employee
    anubhav_r
    Adobe Employee
    Aug 22, 2023 6:50 PM UTC

    Daniel.

     

    Most of users run into this issue because their old project used a font which is now a premium font.

     

    Can you try to change the font in your project and try downloading again?

     

    Also, are you an EDU user by any chance?

     

    --Anubhav

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