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Participant
February 19, 2025

Adobe express can't download

  • February 19, 2025
  • 1 reply
  • 121 views

Hello, I am having an issue with Adobe Express. Recently for some reason I can’t download a project. I was trying to edit pdf file (adding and removing pages and resizing pages). When I complete the editing, I’ve tried to download it to my computer and I got an error message saying that the download failed. Does someone know how to solve this problem?Hello, I am having an issue with Adobe Express. Recently for some reason I can’t download a project. I was trying to edit pdf file (adding and removing pages and resizing pages). When I complete the editing, I’ve tried to download it to my computer and I got an error message saying that the download failed. Does someone know how to solve this problem?

1 reply

David__B
Adobe Employee
Adobe Employee
February 19, 2025

Hi @5107_שאול


Sorry to hear about your difficulties. Please try these troubleshooting steps and let us know if they help.

  • Try downloading in a few different browsers  - Chrome, Edge, Safari
  • Try clearing the browser cache  -  https://adobe.ly/4hG2MGg
  • Test in incognito/private browsing mode -  https://adobe.ly/3QmTmUh
  • Try creating a duplicate instance of the file and downloading from there


Best,
Dave