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the_one_company_3197
Participant
April 11, 2025

Adobe express caption video

  • April 11, 2025
  • 4 replies
  • 9154 views

Adobe express caption video stuck at the same percentage and not progressing. Team kindly check and update.

 

Trouble shooting done. Yet to find a solution. 

4 replies

C
Candice36732092910z
Participant
July 14, 2025

it seems like this is a bug? I am having the same issue today. Gets to 17% then freezes. 

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
July 14, 2025

Hey @Candice36732092910z, thanks for posting here! Please confirm if you've tried working on incognito/private browsing mode? Also, could you try switching to a different internet browser to see if that makes any difference? 

Do share your observations, we are here to help!

 

Best,

Amitej

T
the_one_company_3197Author
Participant
April 11, 2025

Hello @chaimaa.7 and @mahmoud_5524 

 

It's working now. It must have been temporary bug but seems resolved now. Thank you for swift action team. 

    T
    the_one_company_3197Author
    Participant
    April 11, 2025

    Hello mahamoud, 

     

    Good day, yes we are using edge and we switched to chrome and brave still same. Mp4 format and the file size is 13.5 mb and another video 50.6 mb. Two videos got the same output. Checked with the previous video which worked already and now it's stuck. 

     

    Thanks in advance

    chaimaa.7
    Community Manager
    chaimaa.7Community Manager
    Community Manager
    April 11, 2025

    Hello @the_one_company_3197.

    Thank you for sharing these details— that’s incredibly helpful. Since the captioning feature is freezing even with videos that previously worked, we suspect this may be a temporary issue or a bug. We’ve escalated the issue to our engineering team, and they are actively investigating it. In the meantime, we recommend a few additional steps: try duplicating the project and re-uploading the video from scratch, slightly compressing the video to see if a smaller size helps. We truly appreciate your patience and understanding, and we’ll keep you informed as soon as we have any updates. 

     

    Regards,

    Chaimaa

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    April 11, 2025

    Hi @the_one_company_3197,

     

    Thanks for confirming you’ve already tried troubleshooting — and sorry again for the inconvenience!

    To help us look into this more effectively, could you please provide the following details:

    • The browser and device you're using

    • The file size and format of the video

    • Whether this happens with all videos or just a specific one

    This information will help us investigate the issue more thoroughly. We’ll keep you updated as soon as we know more. Thanks for your patience!


    ^MM

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