Participant

Adobe Express Color Picker Freezing Program

Forum|Forum|28 days ago
July 3, 2026
20 replies
261 views

Using Adobe Express online and app, using color picker for image shadow change color it freezes all browsers and app. Using Windows I have to force shut down the browsers (Chrome and Edge) in device manager. Changing the color with the Adobe given swatches are ok, just the color picker freezes everything. Using Windows 11, Chrome, Edge browsers and chrome app

Pinned Reply By Rose DV

Hi everyone!

Thank you so much for your patience while our team investigated this - we have an update!

Our engineering team has confirmed that the color picker freeze is caused by a bug in the Chromium EyeDropper API, which affects the latest stable version of Chrome and other Chromium-based browsers (Edge, etc.) on Windows. This is not specific to Adobe Express.

The good news is that the fix has already been verified in the Chrome Beta version and is working correctly there. The fix is expected to roll out in Chrome 151, around July 28th. Feel free to track when the next Chrome update is released here: https://browsercalendar.com/browsers/chrome

In the meantime, you have a couple of options:

Switch to Chrome Beta to get the fix right away: https://www.google.com/chrome/beta/ - This should resolve the color picker issue. However, we generally recommend using Adobe Express on the stable (non-beta) version of Chrome for the best experience, so once Chrome 151 is released on July 28th, we'd encourage you to switch back to regular Chrome.
Use an alternative browser like Firefox until the stable Chrome update arrives

If you can confirm that the beta version works for you workflow, that would be great information for my team!

Sorry for the disruption to your workflow!

Rose

@tssb111 @skullnbonz @Kuki @Holly248840709GRE @Dimitris @JonFromRhosnesni

Show previous replies

Amitej S

Community Manager

Hi @webmaster, thanks for posting it here.

This can sometimes be related to the browser's rendering settings. Could you try resetting Hardware Acceleration in Chrome (chrome://settings/system), then relaunch the browser and test the workflow again?

You could also try:

Resetting Chrome to its default settings.
Opening Adobe Express in an Incognito window.
Testing the same workflow in another supported browser, such as Edge or Firefox.

If the issue persists, could you share:

Your Chrome version.
Whether the crash happens in every project or only a specific one.
Whether it occurs only when using the eyedropper or with the color picker in general.

A screen recording of the behavior would also be helpful. Once we have these details, we'll be able to investigate further.

Best!

W

webmaster

Participant

Every time I try to use the color picker while editing anything in new Express web, the browser crashes badly, forcing me to restart the browser (!!!)

Using Chrome up to date, windows 11, no plugins installed in chrome profile, logged in as Pro user.

PS: For the ones who doesn't know how to restart Chrome, open a new window and type in the address chrome://restart

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