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Participant
January 17, 2025

Adobe Express discarded an entire day of work

  • January 17, 2025
  • 1 reply
  • 105 views

I've been connected all day, uploading images, writing content, and designing a document.

 

At some point my view got stuck zoomed in, so I closed and re-opened the tab.

 

All my work was gone, and if I go to "my stuff" it says the last edit on the project was "1 day ago", no possibility to restore or undo anything. I was working on it up until less than 5m ago.

 

I'm self-employed and this is hundreds of dollars in billable hours down the drain. I'll need to switch to another platform (maybe Canva) because this kind of unreliability is massive liability and not something I can afford in software that I pay for.

 

1 reply

David__B
Adobe Employee
Adobe Employee
January 22, 2025

Hi @Oliver Anthony

Sorry to hear this happened. Adobe Express should save your progress through your internet connection as you work. The only scenario I can think of that this would occur would be if it was never able to connect to our servers and save your work the whole time you were editing. What browser were you using when this occurred? Were you using the same internet connection you typically use?

Thanks,
Dave