Adobe Express Download Fail: We're working on your file, you'll be able to download it soon

Hi 

,

Thanks for reaching out! I've sent you a private message.

Regards,

Tarun

Hey @alicia_4521, please check the top right corner of our community page and select the Mail icon to access your community DMs. (screenshot attached for reference)

Hi @alicia_4521

Thank you for testing the troubleshooting that you have tried so far. Would it be possible to create a duplicate instance of the file with the issue and share a link with us privately? We'll try recreating the issue ourselves, and if we're able to reproduce it, we will share it with our developers. I'll send you a direct message here on the forums to share the link.

Thanks,
Dave

Hello @saesha_99885, thanks for reaching out and sorry you’re running into this issue. If your Adobe Express project is stuck for hours, it could be due to a heavy project size, a browser glitch, or temporary server delay. First, try switching browsers (like Chrome or Firefox), clearing your cache, or using the mobile app if you’re currently on desktop. Also, try downloading the project in a different format (like JPG or PNG instead of video or PDF) to see if that works. If none of these help, please let us know what device and platform you’re using, and whether this happens with all files or just one — a screenshot or screen recording would also help us investigate further.

Thanks,

Chaimaa

Hey @6629993 Duretz, Welcome to our Adobe Express community! Can you please provide more details on the file type (PDF, MP4, JPG, or PNG) and whether you can download other files or they also fail to download as this specific one? Does your file have any blank layers? 

Hi 

,

Welcome to the community! We're sorry to hear about this. Did you try reloading the browser? Also, it could be that an asset you had added failed to upload or is still uploading. There should be a red warning sign or orange icon on that asset on the page. In that case, you can try to re-add that asset (delete and re-add, or replace with the same source) and then try again downloading the project.

Let us know if that helps. If not, can you share the project URL with edit access to investigate further?

Regards,

Tarun