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NADIE35727389ps9r
Participant
April 30, 2025

Adobe express download failure

  • April 30, 2025
  • 2 replies
  • 282 views

I attempted to download a file in PDF format. The download reached 90% and then stops 

2 replies

N
NADIE35727389ps9rAuthor
Participant
April 30, 2025

<Adobe Express Project ID link Removed by Moderator>

This is the link of the project that I’m having trouble downloading. I’m having trouble downloading PDFs. I tried to download PNGs and it worked fine. I also tried to log in through my phone app, and when I try to download the pdf file ,the app just reboots. 

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 30, 2025

Hey @NADIE35727389ps9r, thanks for sharing the project ID here, We've requested access to the project from our test accounts. Please provide us with edit rights to proceed with investigation. 

 

PS: I'll be removing the Project ID from your response, as it is publically available here.

 

Best,

Amitej

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 30, 2025

Hey @NADIE35727389ps9r, can you share your project URL with us via DM? We want to check it on our end, and we'd also be requesting edit access to your project. 

Also, please confirm if this is happening with all project types or just PDF exports and if other projects, when exported as PDF, also get this error?

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