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ruthm64
Participant
March 4, 2024

Adobe Express download stuck at 90%

  • March 4, 2024
  • 56 replies
  • 5530 views

Hello, I'm trying to download images from Express and the download will quickly progress to 90% and then get stuck and will never download. There's no error message. 

These are images created from 'text to image'. I thought it might be due to being out of generative credits but my plan should allow 1000?

I have tried multiple files which all have the same problem and have tried clearing cache and restarting browser. 

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    56 replies

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    Lyn_D
    Lyn_D
    Inspiring
    March 27, 2024

    @ruthm64, Thank you for your patience.

    I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and sadly, I haven't been able to replicate it on the web or the prior and the beta version of the mobile app.

     

    Please retest again by logging out of Adobe Express on all devices and then clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.

    Additionally, you can check if plug-ins are disabled and add Adobe Express to your browser's safe list.

     

    Please retest this and let us know if you still require assistance. If so, please include your walk-through video to see what's happening. Rest assured, we'll be happy to troubleshoot further, and we look forward to hearing from you.

    ^Lyn

      Edu5D
      Participant
      March 4, 2024
      File processing gets stuck at 90%, downloading multiple pages as a pdf also returns an error. I believe that because it is a new feature it may still need adjustments, I believe that this should have a special priority. Thank you for being ❤️
      Lyn_D
      Lyn_D
      Inspiring
      March 20, 2024

      Hi @7586890 Assano,

       

      Thank you for your patience, and I'm sorry you're having trouble.

      Just spotted your post and wanted to know if you still require help, as it's been a while since you last reported this, and sadly I haven't been able to replicate this.

      Suppose you still need to try clearing your browser cache/cookies. Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

       

      Please let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

      ^Lyn

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