Participant

Adobe Express download stuck at 90%

Forum|Forum|2 years ago
March 4, 2024
15 replies
4382 views

Hello, I'm trying to download images from Express and the download will quickly progress to 90% and then get stuck and will never download. There's no error message.

These are images created from 'text to image'. I thought it might be due to being out of generative credits but my plan should allow 1000?

I have tried multiple files which all have the same problem and have tried clearing cache and restarting browser.

Show previous replies

O

orthodoc5

Participant

I am having the same issue in Express and I have followed your recomendations of clearing my cache and history and logging out and restarting. Download will not get past 90% downloaded.

T

T3RPG

Participant

I cannot download a PDF file that I have put weeks worth of work into. It gets stuck at 90%. I have tried all the solutions presented so far, such as logging out, clearing the cache, etc., but nothing has worked.

I know there was another post about this but it seems to have been forgotten since they believed it was resolved. For me, it has not been resolved.

J

jack_6306

Participant

After some reasearch seems to be a common fault for some time now for people, unbeliavable it hasn't been fixed to be honest. Will give it another go soon but may have to take business elsewhere as i may lose a client now due to this. Any tips? I've tried new browser etc all the usual suspects with no luck

L

lgroeneveld93

Participant

Every time I've tried to download my project, it gets stuck at 90%. I've left it there for hours, and nothing changes. I've tried in a browser, I've tried on desktop and I've tried clearing my cache and cookies

Tarun Saini

Community Manager

Hi

@lgroeneveld93

,

Thanks for your patience. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to see if that helps.

If the above step doesn't work, please share the project URL with us via private message and grant us edit access to the project.

Thanks,

Tarun

Lyn_D

Inspiring

@ruthm64, Thank you for your patience.

I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and sadly, I haven't been able to replicate it on the web or the prior and the beta version of the mobile app.

Please retest again by logging out of Adobe Express on all devices and then clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.

Additionally, you can check if plug-ins are disabled and add Adobe Express to your browser's safe list.

Please retest this and let us know if you still require assistance. If so, please include your walk-through video to see what's happening. Rest assured, we'll be happy to troubleshoot further, and we look forward to hearing from you.

^Lyn

E

Edu5D

Participant

File processing gets stuck at 90%, downloading multiple pages as a pdf also returns an error. I believe that because it is a new feature it may still need adjustments, I believe that this should have a special priority. Thank you for being ❤️

Lyn_D

Inspiring

Hi @7586890 Assano,

Thank you for your patience, and I'm sorry you're having trouble.

Just spotted your post and wanted to know if you still require help, as it's been a while since you last reported this, and sadly I haven't been able to replicate this.

Suppose you still need to try clearing your browser cache/cookies. Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

Please let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn

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