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Participant
April 13, 2024

Adobe Express downloads to png/jpeg blurry not PDF.

  • April 13, 2024
  • 2 replies
  • 424 views

I have been using canva for the past year or so, and was delighted to know that Adobe had their version where I could hook up to instagram and facebook. And it was included with my typical paid for subscription which was a plus. However, I can make great designs/posts but when it goes to the scheduler and gets posted they are junk. Blurry, every part of them. Unless it's an asset/text/picture that is already in the Adobe Express app. Anything that I bring in, comes out blurry. I tried just downloading the file to bring over to Meta. the PNG/JPEG Files are blurry. The PDF file is ok. But of course you can't use a PDF file for posting. I even tried to export from the PDF to PNG that I downloaded straight from Adobe Express. Blurry. Other things I have seen in the forum that I have tried:

1. Changing from Chrome to Safari.

2. Clearing Cache and cookies.

3. Making files huge before going into Adobe Express.

4. Signing in and out on both Safari and Chrome.

 

For me, I like the program, but if this can't be fixed it's too many steps, and isn't usable.

2 replies

Shady Grove Creative
Participant
April 8, 2026

It’s a year later, and I am also having these issues. Anything exported to .png is blurry and low quality, but fine when exported as a pdf.

Tarun Saini
Community Manager
Community Manager
April 14, 2026

Hi ​@Shady Grove Creative,

 

Welcome to the Adobe Express community! Could you please let us know the platform you’re using? Is it a desktop or a mobile? Also, let us know the version of the browser you’re using on your desktop and the make and model of your device if it is a mobile.

 

Regards,

Tarun

Amitej S
Community Manager
Community Manager
May 16, 2024

Hi @adamn93916316,

I've reached out to you via community direct message and asked you to share the project on our test account so we can investigate this. Details on sharing are provided in the DM.

 

Amitej