Participant

Adobe Express failing to export videos/animations

Forum|Forum|1 year ago
November 22, 2024
6 replies
733 views

After successfully downloading multiple "pages", the download started stalling at 0% or 1% and then I would get an error message (photo below).

I have tried (with no success):

duplicating the file
starting a new file and copying over the assets
different browsers
igcognito mode
clearing clash
disabling pop up blockers
looking for broken links or corrupted photos

Feeling frustrated after reading of other users not getting a clear answer on how to fix it. Weary of continuing to use this app if there is no recourse for whatever problem this is.

Exporting and Sharing

This topic has been closed for replies.

A

Abhi.G @ ADBE

Adobe Employee

Hi @joel_2136 @Sarah | EP

Sorry for the inconvenience: there was a temporary outage last week. You should now be able to use the same fonts you were using earlier. But let us know if you continue to see these font-specific download errors.

Thanks,

Abhi G

S

Sarah | EP

Participant

Wow, changing the font worked for me too. You are right though that this is still a significant problem. The font I had selected initially was a pre-existing font within the app so it shouldn't have been an issue to use in the final design.

David__B

Legend

Thanks for raising this issue, I'd like to share this issue with our developers. I was curious if the issue seemed to be tied to any specific font(s) and if someone could share a link to an example project with the issue? If you don't want to share it publicly you could send me a private message here on the forums too.

Thanks,
Dave

J

joel_2136Author

Participant

I think I found a work around solution, though it isn't ideal and would still love the issue to be fixed given this is a paid service.

After attempting to alter all the elements of the desing to route out the bug, I finally tried changing the font (which was an annoying proccess). For whatever reason, removing the existing font allowed me to download my videos.

This is still a problem, because the font that caused the problems was included in Adobe fonts and was the default in the template I was building off of.

In any case, I hope this work around helps others in advance of a proper fix.

P

Pee Kay Sco

Participant

Same problem for me too

S

Sarah | EP

Participant

Im also having this same issue. Only trying to download a 10sec video all created on Adobe Express with a Fresco Timelapse upload. Tried all the same troubleshooting as you too with no luck, plus different devices. Also connected my dropbox to try directly downloading which still failed. I have no idea what to do next

D

DruHTX

Participating Frequently

Having the EXACT same issue. Created a simple 5 second animation, it will not download as ANY format.

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