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Liping38251213i8b8
Participant
March 10, 2025

Adobe Express Favorite Collection Not Working Properly

  • March 10, 2025
  • 15 replies
  • 2801 views

I encountered an issue with the favorite (collection) feature in Adobe Express.

  • When I click to favorite an image, it does not appear in my collection folder.
  • When I try to remove an already favorited image, it reappears after refreshing the page.

Currently, I am unable to add new assets to my favorites, nor can I remove existing ones properly.

This issue prevents me from managing my favorite assets effectively. Please look into this bug. Thank you!

    15 replies

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    Liping38251213i8b8Author
    Participant
    March 14, 2025

    Update: The issue has been resolved. I can now successfully add and remove items from my favorites in Adobe Express. Thanks for your support!

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      March 14, 2025

      Hey @Liping38251213i8b8, Thanks for confirming about the fix! Let us know if you face any more issues with Adobe Express. 

      M
      motivated_Unicorn5E41
      Participant
      March 13, 2025

      How long will it take?

       

      Can you notify me when the problem is solved please?

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      March 13, 2025

      Hey @Liping38251213i8b8, Welcome to our Adobe Express Community!!

      Thanks for bringing this up. I tried to reproduce the issue and was able to do so. We've informed the team to look into this and will let you know when there are any updates. 

       

      Best,

      Amitej

      H
      hayleyw99905131
      Participating Frequently
      March 11, 2025

      I scrolled through hundreds of templates in Adobe Express and favorited several I wanted to come back to by clicking the heart icon. Now, when I go to my favorites folder, none of the templates I saved are there. I tried loggin in from an icognito browser with cleared cache, opening my files through CC, refreshing--nothing works. The only files that are showing up in my favorites folder are templates I saved probably six months ago. Super frusting to spend so much time digging for the right templates only to lose them.

        O
        onehikeaweek
        Inspiring
        March 11, 2025

        Indeed, it's a bug. I only discovered the issue after a Discord user reported it on the server. According to them, it was introduced after the most recent update. Not only do the newly favorited templates not show up in the Favorites folder, but the hearts also disappear after I refresh the page.

         

        https://discord.com/channels/1093561069689110568/1349115642237812736/1349115642237812736

        M
        motivated_Unicorn5E41
        Participant
        March 10, 2025

        Bonjour

        Lorsque je mets un template en favoris sur Adobe express, il m'est impossible de les retrouver dans mes favoris.

        Ma catégorie affiche qu'elle est vide. Or, j'ai enregistré plusieurs template en sélectionnant le bouton cœur en haut à droite du template.

        Ai-je fait quelque chose de mal ? Sinon, comment y remédier ?

         

        Merci de votre aide.

        chaimaa.7
        Community Manager
        chaimaa.7Community Manager
        Community Manager
        March 11, 2025

        Bonjour @lolita_lst2150

        Merci pour votre message et désolé pour ce désagrément. Si vos templates enregistrés en favoris n’apparaissent pas dans votre catégorie "Favoris", voici quelques étapes à essayer pour résoudre ce problème :

        Vérifiez votre connexion : Assurez-vous que vous êtes bien connecté à votre compte Adobe Express et que votre connexion Internet est stable.
        Actualisez la page ou redémarrez l'application si vous utilisez un appareil mobile.
        Déconnectez-vous et reconnectez-vous pour forcer la synchronisation de votre compte.
        Testez sur un autre navigateur ou appareil afin de voir si le problème est spécifique à votre configuration.
        Videz le cache et les cookies de votre navigateur si vous utilisez la version web.
        Vérifiez si votre application est à jour en installant la dernière version d’Adobe Express.

         

        Merci pour votre patience,

        Chaimaa

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