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4 replies

W
winnie_1583Author
Participant
August 26, 2025

@Tarun Saini Absolutely, thank you

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
August 26, 2025

Thanks for your response @winnie_1583,

 

I've shared the information with our product team and will keep you posted if there is any update or any information we would need from you.

 

Regards,

Tarun

W
winnie_1583Author
Participant
August 22, 2025

Hi @Amitej S, I am the owner of those web page which is missing, and I have only shared with my tutors on Canvas. I've also checked multiple times in the delete page but it wasn't there too unfortunatly.

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
August 22, 2025

Hi @winnie_1583,

 

Thanks for your response. Can you please share your Adobe ID with me via private message?

 

Regards,

Tarun

W
winnie_1583Author
Participant
August 12, 2025

Thanks for replying mahmoud_5524.

Yes I did use the same account to login ( The student accoount) since I only have one account.

Yes, I've checked my deleted folder, unfortunately it's not there as well.

And I also don't have a personal Adobe account,so I pretty sure I didn't switch between them.

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
August 12, 2025

Hi @winnie_1583, can you please confirm whether the webpage project was shared? Were you the owner or a contributor to the webpage? Is this the original file, or did it have any duplicates, too? 

 

Also, please go to https://adobe.ly/3JcLIeH, and check if the file is still there. 

 

Note - Once a file is permanently deleted from the above link, it cannot be recovered.

W
winnie_1583Author
Participant
August 8, 2025

I still remember I could open them 2 months ago and I'm super sure I did not delete them!!!!!!!!!

M
Community Manager
mahmoud_5524Community Manager
Community Manager
August 8, 2025

Hi @

 

Hi @winnie_1583,

 

Thanks for sharing the link. A 404 error usually means the file was deleted or isn’t available under the current account.

Please double-check:

  • You’re signed in with the same account used to create the file.

  • The project isn’t in your Deleted folder.

  • You haven’t switched between personal/school accounts.

If you're sure you didn’t delete it and had access recently, we’ve flagged this for investigation. Let us know when you last opened it — we’ll follow up!


^MM

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