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GardenRevelry
Participant
October 28, 2025

Adobe Express files crash, giving file recovery message

  • October 28, 2025
  • 1 reply
  • 57 views

Adobe Express files crash, giving file recovery message whenever editing or viewing a video file.  I typically access the files through the browser.  The error message first states reovering file, then recovers file, the button says continue, and then happens repeatedly happening over and over again making using the tool next to impossible.  I can't effectivly edit or review a video.

 

1 reply

M
Community Manager
mahmoud_5524Community Manager
Community Manager
October 29, 2025

Hi @GardenRevelry,

 

We’re sorry you’re running into this issue. To help us investigate this quickly, could you please share the following via direct message:

  • The project link (with granted access)

  • The browser and version you’re using

  • A short screen recording showing the recovery loop

Once we have these details, we’ll forward them to our engineering team for further analysis. In the meantime, please try the following:

  • Clear your browser cache and cookies, then restart the browser.

  • Try opening the file in a different browser (Google Chrome or Microsoft Edge are recommended).

  • Make sure your browser and GPU drivers are fully updated.

  • If possible, download the file locally, then re-upload it to a new Express project — this can resolve file corruption loops.

  • Turn off hardware acceleration in your browser settings and try again.

Thank you for your patience.

 


^MM

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