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Darren37464268tngl
Participant
October 24, 2024

Adobe Express for Mac - Why so buggy?

  • October 24, 2024
  • 1 reply
  • 361 views

Latest iOs. Last week, the problem was that I couldn't download my finished document. Had to go to my phone to do that instead. Today, I'm trying to create a new document but the area to the left of the document is shaded over and I can't add anything to the page. Adobe Express could be a huge threat to Canva but it's way too buggy and every day I have a new issue with it.

 

And, I'd much prefer to be talking to someone in customer service than having to post to a community when I have one of the regular issues that occur.

1 reply

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
October 24, 2024

Hi @Darren37464268tngl. Here are some suggestions to fix this:

Restart the app: Close Adobe Express completely and reopen it to see if the issue resolves itself.

 

Check for updates: Make sure your app and iOS version are up-to-date. Sometimes these glitches are resolved with newer updates.

 

Try another browser or reinstall the app: If you're using the web version or if the issue continues on the app, reinstalling might reset any misbehaving elements.

Clear cache: Sometimes, clearing the app's cache or reinstalling the app can resolve such issues.

 

If you tried all the solutions above and still facing the same problem. I'd recommend reaching out to our support directly. They can be reached here: https://adobe.ly/3UkuCyh

 

Regards,

Chaimaa

 

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