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Participant
June 7, 2024

Adobe Express is not available. You do not have access to this service. Contact your IT admin...

  • June 7, 2024
  • 13 replies
  • 2933 views

I have the job of connecting Adobe Express Embed to a web application and have created a new Adobe account for this purpose. I followed these instructions. When calling the full editor according to this documentation, I always get the error Adobe Express is not available. You do not have access to this service. Contact your IT administrator to gain access.

 

I have been looking for a solution for hours. Without success. Even a new account did not provide a solution.

 

new.express.adobe.com works with my account. I was able to edit an image there. developer.adobe.com shows my Adobe Express project. Under "APIS" the "Adobe Express Embed SDK" is listed with my API key and under "Allowed Domain" my developer domain "localhost:44325". So everything looks correct there. adminconsole.adobe.com shows my user and developer, but no administrator. Therefore, I assume that my user/developer is already the administrator.

 

I ask for help, because I can't get any further.

13 replies

Participating Frequently
July 14, 2024

Hello @Lyn_D 

I DM ed you 2 days ago. Did you have a chance to look at it ? 

Participant
July 11, 2024

I have been able to fix this in the meantime. I don't know exactly what the solution was. No administrator was displayed under adminconsole.adobe.com. I then created one manually. I assume that this solved the problem.

Participating Frequently
July 8, 2024

Exactly the same problem here. Is there any solution to this ? 

Lyn_D
Inspiring
July 10, 2024

@Marcus37900917hmdw and @Safa3848175493fr, I'm sorry you're having trouble.
I looked at your accounts and saw that both of you have Devadmin rights.
To better assist you, please share a walk-through video of all the steps you're taking with me via DM so I can identify the issue.

I'm looking forward to hearing from you.

^Lyn