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Jamie_Turnough4870
Participant
October 20, 2025

adobe express is rotating videos when I try and adjust contrast/ brightness

  • October 20, 2025
  • 4 replies
  • 220 views

In Adobe Express, when I upload portrait videos into Adobe Express, I can resize ok, but if I try the adjustment tools (brightness, contrast, etc), the video rotates 90' and warps the szie. I've tried multiple browsers (Chrome + Brave). Using the web version. on Windows 11.

Note. It's infuriating I can't get actual support given I'm on a paid plan for adbove express. (at least that I can find). if this does exist, please do let me know. wasting an hour lookng for support just finding this page!  

4 replies

psilvastudios
psilvastudios
Participant
March 2, 2026

Exact same issue. Even when replacing video from a template which I already had adjustments on, the video will change ratio, and rotate 90 degrees. I have to RESET ALL in adjustments for it to go back, but I can no longer make ANY “adjust”ments to the layer without rotation. PLEASE FIND OR MAKE A FIX FOR THIS.

Rose DV
Community Manager
Rose DVCommunity Manager
Community Manager
March 17, 2026

Hi ​@psilvastudios -

Apologies on the delayed response, but I wanted to reach out to find out if you could share a screen recording of the issue so I can have our team take a look! Please also share what device, version of the app (and/or browser you’re using) so I can see if we can get you some more assistance. 

 

Thanks,

Rose

C
Cara5C12
Participant
November 15, 2025

This is happening to me, too. I upgraded to premium, hoping that might help, but it did not. Please advise if there is a solution to this. 

    J
    Jamie_Turnough4870Author
    Participant
    October 21, 2025

    The video attached shows the issue.  adjust issue.mp4

      M
      Community Manager
      mahmoud_5524Community Manager
      Community Manager
      October 21, 2025

      Hi @Jamie_Turnough4870,

       

      Thanks for sharing your experience and the details. We’ve shared your case, including the video, with our engineering team to investigate the issue. We really appreciate your patience and understanding while they look into it.


      ^MM

      amphoenix
      amphoenix
      Participant
      February 5, 2026

      I am having the same issue; was a resolution ever determined?

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      October 20, 2025

      Hi @Jamie_Turnough4870,

       

      Thanks for reaching out! Welcome to the community! Could you please share the screen recording of the issue? Is it happening with all videos or a specific video? Try re-exporting the video from your device using a standard orientation before uploading it to Adobe Express.

       

      Let us know how it goes.

       

      Regards,

      Tarun

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