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Participant
Sep 21, 2026 1:21 AM UTC
Open for Voting

Adobe express keeps reloading, cant edit anything as soon as you click on an image or page it just reloads again

Adobe express keeps reloading, cant edit anything as soon as you click on an image or page it just reloads again

    2 replies

    Participant
    Sep 21, 2026 10:17 PM UTC

    This is still not working, Ive tried everything - incognito mode, differnet browsers, different files, diabled firewall…. Adobe can you help? I cant edit anything as soon as I click on a file it just reloads

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    Rose DV
    Community Manager
    Community Manager
    Sep 22, 2026 2:05 AM UTC

    Hi @Friendly_Wave03b2,

    Thanks for ruling out the usual suspects (incognito, different browsers, different files, firewall)!

    A few things that'll help me figure out what's triggering the reload, since you've narrowed it this far:

    • Does it reload on literally any click inside a project (selecting an image, a text box, a page thumbnail), or only certain actions?

    • Does it happen the moment a project opens, or only once you interact with something?

    • Are you on the web app in a browser, the desktop app, or both? And what OS and browser/version?

    • Does it also happen if you create a brand-new blank project and click around in that, or only with existing files?

    • Roughly when did this start, today, or has it been building up?

    And if it's easy to grab, a short screen recording of it happening would help a lot, seeing exactly what reloads when you click tells us more than I can get from a description.

    Rose

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