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Ninoshka256754652kcx
Participating Frequently
December 4, 2024

Adobe Express Library thumbnails not displaying correctly (Extra Large)

  • December 4, 2024
  • 6 replies
  • 751 views

The preview thumbnails in the Libraries are displaying extra large, very hard to see what the image is. They used to be way smaller a couple of months ago and now they are too big and the thumbnail size can't be adjusted. My whole team has this issue and it makes Libraries hard to use. 

    6 replies

    N
    Ninoshka256754652kcxAuthor
    Participating Frequently
    December 13, 2024

    Hello, Yes this switches the icons to small, but now they are ungrouped and it's hard to locate the items since they are all mixed up. Specially hard with colors, we have groups for primary and secondary colors. 

    N
    Ninoshka256754652kcxAuthor
    Participating Frequently
    December 13, 2024

    These are shared Libarries, with me being the Owner. 
    How do I check if the network endpoints mentioned are allowed? 

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    December 13, 2024

    Hi @Ninoshka256754652kcx

    I found if I switched from Custom group to Type that the icons were smaller. Please see the attached screenshot for reference. 

    Does this help?

    Dave

    N
    Ninoshka256754652kcxAuthor
    Participating Frequently
    December 9, 2024

    I'm working on a MacBook Pro, my other co-workers experiencing the same issue are working in a mix of MacBooks and Windows PCs.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    December 12, 2024

    Hi 

    @Ninoshka256754652kcx

    ,

    Thanks for your response. Please let us know if these are shared libraries or not. Also, make sure that the network endpoints listed on https://adobe.ly/49AOP9B are allowed.

     

    Let us know if that helps.

     

    Regards,

    Tarun

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    December 9, 2024

    Hi @Ninoshka256754652kcx 

     

    Thank you for testing in different browsers. Based on your screenshot, I was also curious about what type of device you are working on. Is this a mobile device or a tablet? Please share the device's make, model, and OS version.

    Thanks,
    Dave

    N
    Ninoshka256754652kcxAuthor
    Participating Frequently
    December 6, 2024

    Hello, I've been seeing it in diferent browsers from different users (Firefox, Edge, Chrome) and also on the desktop app. 
    Thumbnails are not displaying correctly for anyone in my organization, even new users are getting this view. 
    I just tried incognito and is still displaying the same.  

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    December 5, 2024

    Hi 

    @Ninoshka256754652kcx

    ,

    We're sorry to hear about this. Please let us know when you've been seeing this issue. Did you try using other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

     

    Also, try clearing the browser's cache and cookies, and let us know if that helps. For more info, check this link- https://adobe.ly/49s328v

     

    Regards,

    Tarun

     

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