Participant

Adobe Express mobile app no longer lets me select mp3 files in Animate characters

Forum|Forum|6 months ago
December 1, 2025
4 replies
287 views

Adobe Express mobile app no longer lets me select mp3 files in Animate characters, they show but they're greyed out, I used the web version and it works. I've already cleared cache and restarted the app but it doesn't work. I believe the bug started last week.

A

amine_6325Author

Participant

I'm facing issues with all formats you mentioned except mp4, wether by changing extension or even converting, so I'm using the web version for now until the issue is fixed

Amitej S

Community Manager

Thank you for the information. We'll let you know once there's an update on this.

A

amine_6325Author

Participant

Screen recording

Amitej S

Community Manager

Thanks for sharing all the details, @amine_6325. We'll investigate this and let you know about any updates or if any additional information is required.

Until then, you may want to try using an MP4, AIV, or WAV format so your work isn't hampered. These file requirements are limited to 2 minutes and a maximum of 1GB per upload, so please ensure they are adhered to.

Let us know if you face issues with other formats too!

A

amine_6325Author

Participant

I'm using Adobe Express v29.4.1Screenshot_20251201_144803_Settings.jpg~~Screenshot_20251201_144808_Settings.jpg~~

Amitej S

Community Manager

Hi @amine_6325, Welcome to our community!

Could you please share a screen recording of the issue so we can gain better clarity and investigate further? Additionally, please provide the device's make and model details, along with the version of the Express app that is installed.

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