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Participant
March 23, 2025

Adobe Express no longer downloading pdfs

  • March 23, 2025
  • 1 reply
  • 289 views

Hi there, I've seen some posts about this already, but haven't found a great solution to apply to my particular problem.

 

I have a couple of document templates in Adobe Express (web version) that (invoices and receipts) that I've been able to download with no issue for about 2 months now. All of a sudden it won't let me download pdf versions at all - it gets to 90% and stops then gives me an error message.

 

I've tried clearing cache, checking for updates, replacing/removing images etc, but nothing is fixing it.

 

I just don't know what has suddenly changed to stop me downloading these documents.

They are only 1 page each, so its not an issue of the file being too large.

 

It seems i can download things as a Jpeg (it still gives me an error, but it does download).

I also tried starting a fresh template, with no changes to it, and it downloaded absolutely fine with no error.  So it seems to be my existing files.  Is there a limit on how many downloads one template can have?? Do i just have to rebuild it and start again?

1 reply

Tarun Saini
Community Manager
Community Manager
March 24, 2025

Hi 

@susannah_6446

,

Welcome to the community! We're sorry to hear about this. Could you please share the Project URL with us via private message? You can create a duplicate copy of your project and provide us the edit access.

 

Regards,

Tarun

Participant
March 28, 2025
Hello Tarun
Thanks for getting in touch,

It now seems like it's magically working again!
After weeks of it not working, I have no idea what just happened to make it
good again, but for now it seems fine and I can download my documents with
no issues.

I'll see how long that lasts, and if I run into issues again, i'll be back
in touch.

thanks again
Susannah