Participant

Adobe Express Not Loading

Forum|Forum|1 year ago
February 26, 2025
4 replies
567 views

Adobe Express is having an issue loading my files. They have not been showing up fully loaded for over an hour. I have checked my network, and no issue. There seems to only be an issue with Adobe Express. The page is consistently loading in corner.

Desktop Web

David__B

Adobe Employee

Hi @Carolyn26212884r4ro

Thanks for following up. I'm not sure what happened but glad to hear it's working again.

C

Carolyn26212884r4ro

Participant

Hi David, thank you so much. I did all of those before even coming here to comment. It's been a few hours now, and Adobe Express appears be working again.

David__B

Adobe Employee

Hi @Carolyn26212884r4ro

Sorry to hear about your difficulties. Could you please try these troubleshooting steps and see if they help?

Test in different browsers - Chrome, Edge, Safari
Try clearing the browser cache - https://adobe.ly/41ydbhO
Test in incognito/private browsing mode - https://adobe.ly/41wPqq9
Reboot the computer, ensure the latest operating system updates are installed

Please let us know if these help,
Dave

C

Carolyn26212884r4ro

Participant

I am having a similar issue today. I've been working on this for over an hour. My folders and files in My Stuff will not load. Momentarily, they came back, but when I tried accessing a few files, some of the images were there and others were ghosted. When I tried to access My Stuff again, it showed me this screen again and then will time out and tell me there's a problem and to refresh.

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