Adobe Express Not Loading

4 replies
591 views
Translate

Adobe Express is having an issue loading my files. They have not been showing up fully loaded for over an hour. I have checked my network, and no issue. There seems to only be an issue with Adobe Express. The page is consistently loading in corner.

Desktop Web

David__B

Legend

Hi @Carolyn26212884r4ro

Thanks for following up. I'm not sure what happened but glad to hear it's working again.

Translate

C

Carolyn26212884r4ro

Participant

Hi David, thank you so much. I did all of those before even coming here to comment. It's been a few hours now, and Adobe Express appears be working again.

Translate

David__B

Legend

Hi @Carolyn26212884r4ro

Sorry to hear about your difficulties. Could you please try these troubleshooting steps and see if they help?

Test in different browsers - Chrome, Edge, Safari
Try clearing the browser cache - https://adobe.ly/41ydbhO
Test in incognito/private browsing mode - https://adobe.ly/41wPqq9
Reboot the computer, ensure the latest operating system updates are installed

Please let us know if these help,
Dave

Translate

C

Carolyn26212884r4ro

Participant

I am having a similar issue today. I've been working on this for over an hour. My folders and files in My Stuff will not load. Momentarily, they came back, but when I tried accessing a few files, some of the images were there and others were ghosted. When I tried to access My Stuff again, it showed me this screen again and then will time out and tell me there's a problem and to refresh.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.