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R
Ricardo - Geniobras Lda
Participant
July 22, 2025

Adobe Express Online - English to Portuguese translation fails

  • July 22, 2025
  • 2 replies
  • 272 views

I am trying to translate the attached document to Portuguese but it fails even if I try to translate only one page. Says that are words that vilote the terms of use. 

Two weeks ago the tool worked fine with similar documents.

 

I am using the Adobe Express Online (Premium).

2 replies

R
Ricardo - Geniobras LdaAuthor
Participant
July 23, 2025

Hi Tarun,

1. Are there any specific words or phrases flagged in the error message?

a: No.
2. Is the document scanned or does it contain sensitive, graphic, or potentially restricted content?

a: The document was converted from docx to pdf by adobe acrobat online. 
3 Has anything changed in the document compared to the one that worked two weeks ago—such as new text, layout, or added links?

a: The document is not same, but is about the same subject.

 

The document was sent attached in the first post for your diagnostic.

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
July 23, 2025

Thanks for your response @Ricardo - Geniobras Lda,

 

I've escalated the case with our product team. I'll let you know once I hear back from them.

 

Regards,

Tarun

R
Ricardo - Geniobras LdaAuthor
Participant
July 22, 2025

Another note, I have to slipt the file in two, even with 93 pages it says that the page limit is 99.

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
July 22, 2025

Hi @Ricardo - Geniobras Lda,

 

Welcome to the community! Could you please answer a few questions below?

 

  1. Are there any specific words or phrases flagged in the error message?
  2. Is the document scanned or does it contain sensitive, graphic, or potentially restricted content?
  3. Has anything changed in the document compared to the one that worked two weeks ago—such as new text, layout, or added links?

 

We're here to help, just need some info.

 

Regards,

Tarun

 

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