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3 replies

Vador0713
Vador0713
Participant
May 27, 2026

Been getting this error for over a week “Download failed - We're experiencing a temporary Adobe Stock service outage. Please try again later or contact Adobe Support for help”.  Done all the suggested fixes support offers, no change. Cannot download any project in any format.

 

Rose DV
Community Manager
Rose DVCommunity Manager
Community Manager
May 27, 2026

Hi ​@Vador0713,

Sorry to hear this has been going on for over a week - that's a long time to be blocked from downloading anything!

 

The "Adobe Stock service outage" error appearing on all downloads (not just Stock assets) is unusual and suggests something account or network-level may be interfering.

 

Since standard troubleshooting hasn't helped, I'd recommend reaching out to our Chat Support team directly at https://helpx.adobe.com/support.html (click the three dots menu).

 

A couple of things that would also help us investigate:

  • Are you on a work or school network? If so, it may be worth asking your IT team to check that Adobe domains are whitelisted: https://adobe.ly/42zBFq0
  • Does this happen on a different network and/or on mobile data if you’re using an app (e.g. home wifi vs work)?

Rose

Mr_Rainmaker
Mr_Rainmaker
Participant
April 24, 2026

Any updates on this? I am helping someone in my org troubleshoot this, she is on a pc, using Chrome and gets this error every time she tries to download a video she created

Rose DV
Community Manager
Rose DVCommunity Manager
Community Manager
April 24, 2026

Hi ​@Mr_Rainmaker - 

Thanks for posting! There isn’t currently an outage for Express, though there was a brief moment this morning, which I’m hoping is why you had issues. Since this post is about a year old, I’d like to see if something else is going on.

I am sure you’ve already tried these steps, but can you confirm that you’ve cleared browser's cache and cookies to see if that makes any difference? Can you share a screen recording with the error message so we can check and investigate?
 

Rose

W
Wishful Beginner
Participant
April 15, 2025

Unable to download project (any format). Getting the following error message: "Download failed - We're experiencing a temporary Adobe Stock service outage. Please try again later or contact Adobe Support for help." I've tried other browers, cleared cache, tried over course of several days.

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    April 16, 2025

    Hey, @Wishful Beginner; Welcome to our Adobe Express Community! 

     

    Are you still having trouble downloading projects in Adobe Express? Have you tried clearing your browser's cache and cookies to see if that makes any difference? Can you share a screen recording with the error message so we can check and investigate?

    Let us know about your observation. Currently, the app seems to work fine, and projects can be easily downloaded without any issues. 

    Best,

    Amitej

     

    S
    santdeeps99137994
    Participant
    June 1, 2025

    please help

     

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