Participant

Adobe Express Outage

Forum|Forum|1 year ago
April 15, 2025
2 replies
543 views

I keep getting an Error when trying to download my project on AdobeExpress. "Technical Service Outage". It worked fine this morning. But now I can't download it?

This topic has been closed for replies.

Mr_Rainmaker

Participant

Any updates on this? I am helping someone in my org troubleshoot this, she is on a pc, using Chrome and gets this error every time she tries to download a video she created

Rose DV

Community Manager

Hi @Mr_Rainmaker -

Thanks for posting! There isn’t currently an outage for Express, though there was a brief moment this morning, which I’m hoping is why you had issues. Since this post is about a year old, I’d like to see if something else is going on.

I am sure you’ve already tried these steps, but can you confirm that you’ve cleared browser's cache and cookies to see if that makes any difference? Can you share a screen recording with the error message so we can check and investigate?

Rose

W

Wishful Beginner

Participant

Unable to download project (any format). Getting the following error message: "Download failed - We're experiencing a temporary Adobe Stock service outage. Please try again later or contact Adobe Support for help." I've tried other browers, cleared cache, tried over course of several days.

Amitej S

Community Manager

Hey, @Wishful Beginner; Welcome to our Adobe Express Community!

Are you still having trouble downloading projects in Adobe Express? Have you tried clearing your browser's cache and cookies to see if that makes any difference? Can you share a screen recording with the error message so we can check and investigate?

Let us know about your observation. Currently, the app seems to work fine, and projects can be easily downloaded without any issues.

Best,

Amitej

S

santdeeps99137994

Participant

please help

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