Participant

Adobe Express Premium Features Not Uploading

Forum|Forum|1 year ago
June 19, 2024
5 replies
1136 views

I am creating a presentation and trying to include design elements that are inlcuded in Adobe Premium however they are not uploading into my presentation. Each design element has a red circle with an exclamation point in it (as shown in the photos). Any help with this would be great. Thanks!

M

marko_8338

Participant

EASY. GLOBAL DOMINATIONS

C

ChurchofStPatrick

Participant

I am having the same issue. I have tried all of your suggestions but nothing has remedied the situation

D

default0doq1mw7kbk7

Participant

I'm having the same issue. There are no further details regarding the red exclamation mark, and logging in and out does not resolve it either.

David__B

Adobe Employee

Hi @default0doq1mw7kbk7

Thanks for testing logging in and out. Please also check if your design contains any empty/blank layers, and if it does, please delete them. This issue can be related to assets that were removed because of licensing changes. If you're using a video file, it could be empty audio tracks, too.

Please let me know if this helps,

Dave

C

CoCo7890

Participant

I am having the same issue. Guidance would be greatly appreciated. Thank you!

David__B

Adobe Employee

Hi @CoCo7890

Does signing out of Adobe Express and back in make any difference? If you hover over or click on the red triangle and exclamation mark, does it provide more details about the assets?

Thanks,
Dave

Lyn_D

Inspiring

Hi default381381769ju4fp,
I'm sorry to hear you're having trouble. I just spotted your post and wondered if you still need help, as it's been a while since you last reported.

Please let me know how things are going, as I'm here to help.

^Lyn

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