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Participant
October 7, 2024

Adobe Express refuses my carousels and blocks Instagram

  • October 7, 2024
  • 2 replies
  • 370 views

I don't know if I'm the only one, but I've been facing a funny situation since today.

Adobe express refuses to program a 7-image carousel publication, telling me I've exceeded the 10-image limit.

Then the connection with my Instagram account stopped and I couldn't do it again. Even though it says I have 1/1 available.

I don't know what's going on, but all my programs won't be sent.

What can I do?

2 replies

Participant
October 10, 2024

Hello Tarun, a few updates on the buggy situation.

- I program my insta posts, only if I go to the share > Instagram button. This is impossible from the calendar, or it tells me I have no network connected. If I check the ones I've scheduled, they're marked as not connected to Instagram, but they're published. I've already reconnected to Instagram, but it doesn't change anything.

- On a carousel, I can no longer put a video as the first post. I get the 10 limit error message, even though I only have the video.

- If I remove the animations from an image, it's still considered a video. And so it continues to block the publication schedule. I have to start again by copying the elements.

- There's also a strange bug when I copy/paste text. Even from another browser, it's automatically pasted into adobe express, on the last working image.

In short, I don't understand why it's so unstable. But I hope you can fix it.

Tarun Saini
Community Manager
Community Manager
October 9, 2024

Hi 

@benitos17040861

,

 

Thanks for reaching out. We've shared the case with our product team, and they are working on it. We will let you know once we have an update or any information required from you.

 

Regards,

Tarun