Participant

Adobe Express show black videos in some Mp4 Downloads

Forum|Forum|1 year ago
September 26, 2024
9 replies
1433 views

I have created several animations with Adobe Express. Some of them can be downloaded as Mp4 files without any problems and some of them only show a black image. I have already tried it on different computers (Mac and Windows) and browsers. The adobe support couldn't help me. Can you help me?

M

minh khuep77509101

Participant

@Amitej S
Thank you for the reply. I tried duplicate and still the same
For the metadata things I dont know for sure but most of them are just copy paste so it should be there.
I sent you a message. please help if you have time

M

mahmoud_5524

Community Manager

Hi @minh khuep77509101,

Thanks for the update and for trying duplication. Since the issue persists, it’s likely related to metadata or codec handling in Adobe Express. At this point, the best next step is to send the affected MP4s and project file to us via DM so the engineering team can investigate. You can share it with me and make sure that you have granted access to view and edit.

Please include:

The original MP4 files
The project file
Your device and OS info

This will help the team pinpoint why some MP4s export as black videos and fix it faster. 🙏

^MM

M

minh khuep77509101

Participant

Hello, I have the same issue
Some mp4 works just fine but some turns out to be black video
They have same materials and effect.
Did someone solve it and can help me out?

Amitej S

Community Manager

Hi @minh khuep77509101, Thanks for reaching out!

Please confirm if duplicating the project and then exporting it gives any different results. Additionally, as mentioned by @Glenn 8675309, could you please verify that the metadata for the video used in projects is intact?

Also, can you share the URL of the affected project so we can investigate it? You'd also need to give us its edit access. You can share the URL via community DM so it isn't available publicly on the community.

D

defaultslmai70qjmr9

Participant

Hello David/thread. I am having the same issue and this is hopefully all of the files you need to further investigate. This is a mockup of the issue and not the actual file/logo being worked on but it should prove that the issue is replicatable and work as something to test with.

Happy to upload more files if needed or schedule a zoom meeting if it gets this fixed sooner.

Video of editing in express: https://www.dropbox.com/scl/fi/6dmkrjoklkbsqufs6t5m0/Recording-Adobe-Black-Download.mp4?rlkey=wa2y2dx8rj9r2t054qz9jcbgd&st=sipiwbki&dl=0

Downloaded file: https://www.dropbox.com/scl/fi/a0ax1h7ub2onthbyx3xz8/Untitled-1.mp4?rlkey=9sw0q4tj9yc60oj1k7oixuwlx&st=2ilr37hs&dl=0

David__B

Adobe Employee

Hi @defaultslmai70qjmr9

Thank you for sharing the video of the workflow and the output file. I'm not sure if others are using the same workflow as you, but it looked like it would be expected behavior in your case. It looked like you created a video of a black logo on a transparent background and then downloaded it as mp4. Mp4, as a file format, unfortunately, doesn't support transparency (will turn black on download). If you want to export a video with transparency, you'll likely need to use a more advanced video editing application like Premiere Pro or After Effects and then save it in a file format and codec that supports saving an alpha channel. Adobe Express does support transparency for images in PNG format but not video currently that I'm aware.

Best,
Dave

David__B

Adobe Employee

Thanks for sharing the @alisonb72950781

I am able to open the project but not download it. Is it possible to create a duplicate of the original with edit rights and provide the URL?

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jess_6392

Participant

I'm now having the same problem... did anyone find a fix for this issue?

A

alisonb72950781

Participant

I have the same problem, my animation is near the end of these assets (page 14), heres the link

Get back in the saddle assets (page 14)

petterk26848546

Participant

Have the same problem...

David__B

Adobe Employee

Hi everyone

Thanks for reporting the issue. As Tarun mentioned, if you could share an example (please set it to be viewable by anyone), we can share it with our developers.

Thanks,
Dave

Glenn 8675309

Legend

Had the same problem with videos from my drone. Turns out the problem was that the video metadata was either missing, or corrupt. I bought a program for $39 to fix it, no issues since then- worth every penny. I can tell you want I bought if you want.

Tarun Saini

Community Manager

Hi

@Lydia34973442ksa9

,

Can you share those project URLs with us which are showing black videos to investigate the issue?

Regards,

Tarun

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