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L
lindsey_0003
Participant
April 7, 2025

Adobe Express Template: License Content Errot

  • April 7, 2025
  • 2 replies
  • 334 views

Hi, I'm a premium member and utilized a preset template in Adobe Design. When I went to download the document I received the following error:  " We are unable to license some content. Please replace or delete the asset".  

 

2 replies

M
mo_1430
Participant
April 28, 2025

Hi @David__B 

Is there a way to see which asset specifically is giving a problem?

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
April 28, 2025

Thanks for your response 

@mo_1430

,

Please try removing the assets one by one to identify which one is causing the issue.

 

Regards,

Tarun

M
mo_1430
Participant
April 28, 2025
Dear Tarun,

It's a long process but I will give it a try.
Thanks for the prompt response.
David__B
Adobe Employee
David__B
Adobe Employee
April 7, 2025

Hi @lindsey_0003

Typically, this means that the licensing for some of the assets used in the file has changed and needs to be removed and replaced. Please open the layers for the file, check for any blank layers (including audio tracks if this is a video project) and delete them. After deleting the blank layers you generally no longer receive this error. It's possible it could be an asset in the template, that is uncommon but I have seen it happen before. If you start a new project from the template without adding anything and receive the error? That would confirm it.

 

Could you test this and see if it helps?

Dave

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