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WillyNilly69
WillyNilly69
Participant
August 17, 2023

Adobe Express Unavailable

  • August 17, 2023
  • 12 replies
  • 2420 views

Adobe Express Unavailable

Just purchased a 1Year plan. less than 24 hours ago I had 0 issues was able to use all the tools in Adobe Express, now when I open it It just says :

This site can’t be reached

Check if there is a typo in new.express.adobe.com.

 

  • If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
 
over and over again, tried in Chrome,Firefox,Opera,OperaGX,Edge. None of the browsers work. I don't have access to another IP, nor do I use a VPN. When speaking with customer support they said the whole product is down yesterday, it is no longer down for everyone, but is still down for me... I don't have access to another ISP or seperate internet connection just the one. Anyone please help me, not going to make my deadline because I can't access a service I paid $500 for a year in advance for.

    12 replies

    P
    printabledreamworlds
    Participant
    August 27, 2023

    Also using Rogers in Canada, presenting the same problem, changed DNS settings to Google's, which stevemac70 & Abhi.G suggested, and this solved the problem instantly. Thank you!

      S
      stevemac70
      Participating Frequently
      August 19, 2023

      So I went into my DNS settings and used the Google public DNS servers rather than the ones provided by Rogers and it worked instantly.  Complete instructions here...

      https://developers.google.com/speed/public-dns/docs/using

        S
        stevemac70
        Participating Frequently
        August 19, 2023

        I just tried turning off my rogers home internet on my computer and using my cell phone as a hotspot.  It made no difference.

        A
        Adobe Employee
        Abhi.G @ ADBE
        Adobe Employee
        August 19, 2023

        @stevemac70: I sent a private message to you

        S
        stevemac70
        Participating Frequently
        August 19, 2023

        @Abhi.G @ ADBE  how do you recommend changing DNS settings...

        S
        stevemac70
        Participating Frequently
        August 19, 2023

        Where are you recommending changing DNS - in the router, brower, compueter?  I'm on a mac and trying to figure this one out

         

        WillyNilly69
        WillyNilly69Author
        Participant
        August 18, 2023

        Thank you its fixed. by changing the DNS like abhi said I appreciate the help

          A
          Adobe Employee
          Abhi.G @ ADBE
          Adobe Employee
          August 18, 2023

          @WillyNilly69: many users from Canada have had better luck after changing their DNS to, say,  8.8.4.4
          An internet search on this should help you figure out how to go about changing this setting; if not, please post here.

           

          Thanks
          Abhi G

            WillyNilly69
            WillyNilly69Author
            Participant
            August 18, 2023

            yes my isp is rogers, and I'm in Canada

            A
            Adobe Employee
            Abhi.G @ ADBE
            Adobe Employee
            August 18, 2023

            @WillyNilly69 could you cofirm which region/country you are trying to access Express from. We've seen a few region-specific issues with specific ISPs (e.g Rogers in Canada) and I'm wondering if that might be related.

             

            Thanks,

            Abhi G

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