Adobe express video has been syncing for HOURS!!!! Cannot duplicate, download, or anything and I LOST the work I’ve been working on for the last six hours.

Hi ​@Mkrist!

I'm so sorry - six hours of work is a lot and I completely understand how upsetting this is.

A couple of things to try right now:

1. Keep the tab open and wait: sometimes long syncs do eventually complete. Closing the tab while syncing risks losing more progress.

2. Open a second tab and navigate to your project from the homepage - sometimes this can force a refresh without interrupting the sync.

3. Check if an earlier version exists: go to your project and look for a version history option, as Express may have saved an earlier autosave.

For the fastest help, please reach out to our Chat Support team right now at https://adobe.ly/42M3f3Y (click the three dots menu) - they can look into your account directly and may be able to help recover your work.

To help us investigate further, could you also share:

• Browser and version (or are you on the desktop/mobile app?)

• Operating system

• Roughly how large is the project — how many pages/scenes, and are there lots of video clips?

• A screenshot of what you're currently seeing

• Any error codes you’re getting

We want to make sure this doesn't happen again!

Rose