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Connie35116095t86p
Participant
October 11, 2024

Adobe Express Video not downloading files on company devices

  • October 11, 2024
  • 1 reply
  • 154 views

For the past month or so I have become unable to download videos from Adobe Express Online Video Editor onto my company devices -- however I am able to log in to this same Adobe account on my personal devices and download the files just fine. My company IT has not been able to determine the issue. I would appreciate any troubleshooting recommendations to help figure this out. Thank you.

    1 reply

    A
    Adobe Employee
    Amit Dhiman
    Adobe Employee
    October 11, 2024

    @Connie35116095t86p 
    Can you once try in incognito mode and see if it is working or not.

    Also please help use with following details:
    1.) Is the progress bar going till 100% and then file is not saved on your device or progress is stuck at 0%.
    2.) Are you able to download files from other adobe apps (like photoshop web, illustrator on web).
    3.) Are you able to download files from other third party websites ?
    4.) It would be faster if you can share your document id or account id, you can use DM for that.

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