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_MOLLY01_
Participant
May 4, 2025

Adobe Express video won’t download

  • May 4, 2025
  • 3 replies
  • 240 views

I have the same issue, I've tried multiple devices and browsers and my file won't download

3 replies

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
June 23, 2025

The fixed project has been shared via community DM.

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
June 23, 2025

The fixed project has been shared via community DM. Thanks for confirming @_MOLLY01_, that you could export the video project. 

 

Kindly avoid importing HEIC images into Adobe Express for now, as this format is not officially supported yet. You can get info on supported formats here: https://adobe.ly/4jWyL5j

 

Best,

Amitej

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
May 5, 2025

Hey @_MOLLY01_, Welcome to Adobe Express Community! 

 

This shouldn't be happening! Would it be possible for you to share the project URL with us via DM so we can check on our end? Are you facing this issue for any other project types (PNG, JPG, or PDF)? Are you able to download other video files? 

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