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Participant
October 4, 2023

Adobe Express video won’t download

  • October 4, 2023
  • 2 replies
  • 553 views

I have a four-and-a-half minute video that I have worked on for several weeks in Adobe Express. I've been trying for several days to download it. When I click the download option, I get a message that Adobe is "working on it" and I should be able to download it soon. 

I've tried different browsers and four different devices. I can see the project in the Creative Cloud app on my phone, but it never opens. I can open and edit it on different computers, but none will download the project

 

This is very frustrating. I've spent weeks on the project, and many hours trying to get the download (also tried the share option) to work.


Any help is appreciated!

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2 replies

Adobe Employee
October 5, 2023

Hi @Amanda Pfenninger 

 

I just sent you a DM for follow-up.

 

Abhi G

Participant
October 5, 2023

Also, when I try to download it from my phone from the Creative Cloud, it acts like it is downloading, shows the file size, then after the download nothing is there. 0KB.

 

I feel like being able to share it with myself is a pretty basic function.

 

I've tried four browsers, a MacBook, a laptop, a PC and my phone. I cannot get my work off of Express.