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Amanda Pfenninger
Participant
Oct 4, 2023 12:40 PM UTC
Open for Voting

Adobe Express video won’t download

I have a four-and-a-half minute video that I have worked on for several weeks in Adobe Express. I've been trying for several days to download it. When I click the download option, I get a message that Adobe is "working on it" and I should be able to download it soon. 

I've tried different browsers and four different devices. I can see the project in the Creative Cloud app on my phone, but it never opens. I can open and edit it on different computers, but none will download the project

 

This is very frustrating. I've spent weeks on the project, and many hours trying to get the download (also tried the share option) to work.


Any help is appreciated!

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2 replies

Adobe Employee
Abhi.G @ ADBE
Adobe Employee
Oct 5, 2023 2:22 PM UTC

Hi @Amanda Pfenninger 

 

I just sent you a DM for follow-up.

 

Abhi G

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Amanda PfenningerAuthor
Participant
Oct 5, 2023 12:20 PM UTC

Also, when I try to download it from my phone from the Creative Cloud, it acts like it is downloading, shows the file size, then after the download nothing is there. 0KB.

 

I feel like being able to share it with myself is a pretty basic function.

 

I've tried four browsers, a MacBook, a laptop, a PC and my phone. I cannot get my work off of Express.

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