Participant

Adobe services not working, says getting things ready and never loads

Forum|Forum|1 year ago
September 21, 2024
2 replies
375 views

The adobe express services in the browser and app are not working. This has been happening for weeks, while it works on my phone it doesn't opn my PC and it says getting things ready and never loads. So frustrating. Can't Adobe just make technology that works smh.

Desktop Web

V

VIRGINIAPE

Participant

me sucede igual y ya estan activados todos lo que el sistema pide, no me permite abrir el programa y ya lo desintale y volvi a instalar. Uruguay

David__B

Adobe Employee

Sorry to hear about your difficulties, I'm unable to reproduce the issue from my side.

Some things I'd recommend trying that might help:

Test in a few different browsers - Chrome, Edge, Safari, Firefox
Try clearing the browser cache - https://adobe.ly/3Y2dHlh
Test in incognito/private browsing mode - https://adobe.ly/3XKiI1o
If possible, try using a different internet connection
If you are using any firewall software, try disabling it temporarily to see if blocking access that Express needs

Hope this helps,
Dave