After importing an image, when trying to download I get the error message "we're working on your file" and I have to reload the page to enable the download function

Hi ​@Paul_WTVT! Thanks for reaching out. 

It sounds like a sync issue where Adobe Express finishes processing the image but never gets the done signal that's why a reload fixes it every time. Could you let us know if this happens with every project or only specific ones?

It would also help to know whether the uploaded images are PNG, JPG, or SVG and their file size.

You may want to try these steps to see if this resolves the issue:

• Clear your browser's cache and cookies.
• Test the same workflow in an Incognito window or a different browser.
• Check whether the issue occurs on a different network or with any VPN or browser extensions disabled.

If the issue persists, please share:

• Your browser version, OS 
• Whether you're connected to a home or workplace network or have an active VPN or firewall
• A screen recording showing the workflow and the error message

These details will help us investigate the issue further!

Do share your observations!