After loading video from desktop onto laptop Adobe Express app, no audio from the video is heard.

Hi ​@janet308! Thanks for reporting this.

Could you confirm whether the original video still plays with audio outside of Adobe Express? Also, does this happen with every video you upload or only this specific one?

In the meantime, please try the following:

• Re-upload the original video.
• If possible, export or save a fresh copy of the video as an MP4 and upload that instead.
• Make sure you're using the latest version of the Adobe Express app. If you're using the web app, try the same workflow in an Incognito/Private window or a different supported browser.

If the issue persists, could you share:

• Whether you're using the Adobe Express web app or desktop app.
• The video format (MP4, MOV, etc.).
• Your device and operating system.
• A screen recording showing the upload and the missing audio.

We'll be happy to investigate further once we have those details.