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July 6, 2026

Airtel 1-Year Promo linked to incorrect email address during redirect loop - Need backend override

  • July 6, 2026
  • 1 reply
  • 14 views

I am an Airtel customer and recently redeemed my bundled 12-Month Adobe Express Premium benefit via the Airtel Thanks App. During the account authorization redirect, the token was mapped to an incorrect email address that contains a typo, and I do not have access to it to receive the OTP. Front-line chat support directed me here for a backend engineering override to sync the token. I am ready to provide my Airtel mobile number, the incorrect email, and my correct Adobe ID via private message to a Community Manager.

    1 reply

    Tarun Saini
    Community Manager
    Community Manager
    July 6, 2026

    Hi ​@vextation vega,

     

    Welcome to the Adobe Express Community! We’re sorry to hear about this. Could you please share your registered Adobe ID and mobile number me with me  via DM to investigate further?

     

    Regards,

    Tarun