Airtel Adobe Express Premium Subscription Not Activated

Hi,

I have an active Airtel plan that includes a free Adobe Express Premium subscription (valid until April 2027).

My Airtel Thanks app shows the status is Active, but when I log into the Adobe Express app, it still says "Free Plan" and asks me to upgrade. It stopped working

I'm also facing the issue as Airtel thanks app showing me that I've claimed the adobe premium but I've not received any benefits to my registered email id 

Can u solve the issue as soon as possible because it's been 2 months since I've claimed this plan

Thankyou