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zala7
zala7
Participant
June 20, 2026
Open for Voting

Airtel Adobe Express Premium Subscription Not Activated

Hi,

I have an active Airtel plan that includes a free Adobe Express Premium subscription (valid until April 2027).

My Airtel Thanks app shows the status is Active, but when I log into the Adobe Express app, it still says "Free Plan" and asks me to upgrade. It stopped working

I'm also facing the issue as Airtel thanks app showing me that I've claimed the adobe premium but I've not received any benefits to my registered email id 

Can u solve the issue as soon as possible because it's been 2 months since I've claimed this plan

Thankyou 

    9 replies

    natural_judge8baa
    Participating Frequently
    October 3, 2026

    I’m having the same issue. My Airtel Thanks app shows that the Adobe Express Premium benefit has been claimed and is active, but Adobe Express still shows my account as being on the Free Plan. It’s been quite some time, so I’m wondering if there’s an issue with linking the Airtel benefit to the correct Adobe account. Hopefully someone from Adobe or Airtel can clarify what needs to be done.

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    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    October 6, 2026

    Hey ​@natural_judge8baa - sorry to hear you're running into this. The entitlement linking between Airtel and your Adobe account sometimes needs to be looked into manually on our end.

    Could you send me a DM with your registered Adobe ID and the mobile number associated with your Airtel plan? That'll help us look into what's happening with the activation.

    Rose

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    oliviaparker09
    oliviaparker09
    Participating Frequently
    August 29, 2026

    It sounds like the Airtel side is showing the Adobe Express Premium benefit as active, but the entitlement hasn’t been properly linked to the Adobe account. Since you’ve already been waiting for two months, I’d suggest contacting Airtel support first to have them verify that the benefit was successfully activated and linked to the correct mobile number/email.

    If Airtel confirms everything is active, Adobe Support may need to check the subscription entitlement on their side. Also make sure you’re signed into Adobe Express with the same email/account that was used when claiming the Airtel offer. Hopefully this can get resolved soon.

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    June 22, 2026

    Hi ​@zala7,

     

    Welcome to the Adobe Express community! We’re sorry to hear about this. Could you please share your registered Adobe ID and mobile number with me via private message?

     

    Regards,

    Tarun

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    zala7
    zala7Author
    Participant
    June 24, 2026

    "Hello Sir, I've sent over the requested details (AdobeID and mobile number) via private message. I would appreciate it if you could help me resolve this issue quickly. Thanks!"

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    June 24, 2026

    Hi ​@zala7,

     

    Please check your inbox, I have sent you a message.

     

    Regards,

    Tarun

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