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Participant
December 20, 2023

All adobe app in my phone get stuck on sign in

  • December 20, 2023
  • 5 replies
  • 207 views

 i Just recently brought Samsung 05s . When i download few adobe apps, i can't go sign Just stuck like that. Then i Just download bunuh other adobe apps. And it has same issues. Please help

5 replies

Participant
December 22, 2023

Fortunately tonight i got in. With no trouble whatsoever like these past week. And i still don't know why and how. 

Tarun Saini
Community Manager
Community Manager
December 22, 2023

Hi there,

 

We're sorry for the delay and to hear about the issue you're having. To proceed further, please let us know the Android version you're using. What is the configuration of your mobile, like processor, RAM, and Internal storage? What Adobe apps you're trying to download?

 

Please check this article for more general information on this: https://helpx.adobe.com/creative-cloud/faq/mobileapps.html

 

Regards,

Tarun

Participant
December 21, 2023

Thank you so much for the reply. I have been frustated this past week. 

To answer all of your question : unfortunately yes. Date and time set correctly. I think OS up to date. 

  and i can sign in to Samsung.com and adobe.com 

thejanebradbury
Community Expert
Community Expert
December 20, 2023

Hello, me again! I didn't consider the wider questions earlier that someone suggested to me when I asked about this SSL error, which may be a security issue with your device. For example: 

  • is the date and time set correctly on the device?
  • is the native Android OS up to date?
  • can you sign in to any other services, e.g. https://www.samsung.com/ or other apps you use regularly?
  • are you able to sign in at adobe.com with your Adobe ID email?

 

 

 

 

thejanebradbury
Community Expert
Community Expert
December 20, 2023

Hello, I'm not sure this is an Adobe Express only issue with it giving an SSL error. I'm not sure exactly where the right forum would be for this issue, so I'll try to find out who could help.