Participant

All images in downloaded/exported documents appear blurry. This happens when downloading as PDF Standard or PDF Print, and the problem is consistent on both Chrome & Safari even after clearing cache & cookies.

Forum|Forum|20 days ago
July 11, 2026
19 replies
136 views

All images in downloaded/exported PDF documents appear blurry, it does not matter if we are using our own imported images, or if we are using Adobe stock images. This happens when downloading as PDF Standard or PDF Print, and the problem is consistent on both Chrome & Safari even after clearing cache & cookies.

The (2) attached files are examples of the blurry image issue we are experiencing when downloading/exporting any PDF, both single pages or entire documents. We have been using Adobe Express for quite some time and have never experienced this issue before. We also noticed a change in the total file size when downloading our entire 45 page PDF document...the document is typically around 30MB, but since the blurry image issue started, the total file size for the same 45 page PDF document is 24MB. We’re not sure if the reduced file size is related to the poor image quality, but thought we would point it out.

As a Premium paid subscriber, we need a resolution ASAP because we are unable to export our PDF document/newsletter successfully and we need to distribute it to our own paid subscriber base.

Blurry Adobe stock image.pdf

Blurry background using Adobe stock image.pdf

Pinned Reply By Amitej S

Hi everyone!

This issue is currently being worked on. We'll update this thread as soon as the fix is available, so please stay tuned.

We appreciate you reporting the issue and thank you for your patience and continued support!

C

CSAuthor

Participant

Issue has apparently been resolved. Images in PDF download/export no longer appear blurry.

Amitej S

Community Manager

Hi everyone!

This issue is currently being worked on. We'll update this thread as soon as the fix is available, so please stay tuned.

We appreciate you reporting the issue and thank you for your patience and continued support!

D

David22923506k8bc

Participant

Is there are any updates here? The same thing is happening to me.

C

Chelsea38493521abt6

Participant

Are there any updates to this? Still having this issue when cropping large stock photos.

B

brandon_4545

Inspiring

Same issue. crisp photos become blurry on export as PDF (either type)

K

ksarahward

Participant

Think I figured out the issue - the premium stock images are no longer available to even replace the originals, so must be a license issue. Pretty crappy after paying extra to have these images, only for them to be removed a few weeks later. Have to completely redesign the wedding invites now, thanks Adobe!

M

Matthew22950650b2q4

Participating Frequently

That’s not it with mine. My images are my own, not stock

K

ksarahward

Participant

That's fair enough; I've just re-read the original post and they stated it's their own images affected as well. I think the issue is linked to export settings in place for PDF - I'm new to the product but from what I could navigate, these settings aren't accessible for users or are very limited. However, the stock image I was using was removed from the database, so I've since redesigned the invite, and could export them as PDF Print files with no pixelation issues whatsoever. It's either an export issue or a licensing issue, I'm not entirely sure. Have your images been recently imported, or have they been attached to a project for a while?

K

ksarahward

Participant

Same issue here - PDF file previously downloaded and images were sharp. A few weeks later, and I’ve downloaded the same file, only for the stock images to blur/pixelate when downloaded for PDF print. Tried the alternative of downloading PNG file and converting to PDF but text then appears blurry! Really frustrating as this was working well during the trial phase, but as soon as the membership kicked in, these issues started arising. Please provide a fix soon - wedding invites now have to be delayed!

M

Matthew22950650b2q4

Participating Frequently

I have this problem today. Previous pdf downloads of the same project look fine and now the resolution looks terrible. Almost a 60% downgrade in quality.

M

Matthew22950650b2q4

Participating Frequently

Just tried exporting individual pages as .png and they look fine. So this is an issue with Express’s PDF export settings. I don’t have time in my life to continually fix your product so I’ll just rebuild it myself in acrobat. So frustrating.

Rose DV

Community Manager

Hi @Matthew22950650b2q4, that's a fair frustration, and thanks for narrowing it down, that PNG export test confirms this is specific to the PDF export/compression settings rather than the images themselves.

This looks like the same issue a couple of other users have reported, and we're actively investigating it with the team. If you're willing to share the project before you rebuild it in Acrobat, it would help us pin down what's causing it:

→ Duplicate the project first, so your original stays untouched
→ Click Share in the top right
→ Under General access, change it from Restricted to Anyone with the link
→ Set the permission to Can edit
→ Send me the link via DM

No pressure if you'd rather not, I just wanted to give you the option in case it helps others hitting this too.

Rose

A

anouk_8862

Participant

I have the same problem. I printed the same exact pdf dozens of times and never had problems and now suddenly the drawings are absolutely blurried when exported as pdf. Exporting as png and then converting into pdf really can’t be the solution (lack of resolution!). Huge problem/nuisance for me.

Rose DV

Community Manager

Hi @anouk_8862, thanks for adding your report, and you're right, exporting as PNG first isn't a real fix given the resolution loss.

This looks like the same issue we're already looking into - since you mentioned this happened suddenly with a PDF that printed fine dozens of times before, would you be willing to share that project with us too? Please duplicate it first and share the link to the duplicate with edit access, so your original stays untouched. Feel free to DM me the project link!

Having another sample tied to the same sudden onset will help the team narrow down what changed.

We'll keep this thread updated as we learn more.

Rose

D

David22923506k8bc

Participant

Is there any update Rose?

Amitej S

Community Manager

Hi @CS, Thanks for sharing the details and the files. They'll help us investigate the issue further. We'll share everything with the team and keep you updated as soon as we have any new information.

In the meantime, you could try using higher-resolution source images, avoid enlarging images on the canvas, and set your project to the final print dimensions before adding your content.

You can also try exporting as a PNG first and then converting it to a PDF, or remove and re-add the images, save the project, and then export it again to see if that makes a difference.

Do share your observations!

C

CSAuthor

Participant

To Rose’s point, the PNG suggestion isn’t a viable solution for me either. I am using the same images (some uploaded, some Adobe stock images) and they have never been altered or resized so I’m not sure why this is suddenly an issue that didn’t exist before. The Adobe team has access to my document and they are investigating further, so I’m hopeful a fix is on the way!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.