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Participant
April 10, 2024

All my brands are GONE and I can't create a new one?

  • April 10, 2024
  • 1 reply
  • 238 views
All my brands are GONE and I can't create a new one?
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1 reply

Adobe Employee
April 11, 2024

Hey there, are you still seeing this issue? Mind sharing your Adobe Id and console log/network logs in here? 

 

Steps to get console logs in Chrome browser - 

  1. Open the Chrome browser.
  2. Open Developer Tools by navigating to the Menu icon, then selecting More Tools > Developer ToolsView detailed instructions here.
  3. Select the Console tab.
  4. Clear the log by selecting the Remove icon.
  5. Select the Settings icon, then enable the Preserve log.
  6. Try the action again to reproduce the error. Tip: If there are errors, they will be displayed on the page, otherwise the page will be blank if there are no errors.
  7. Right-click anywhere within the Developer Tools pane, then select Save as...
  8. Enter a name for your file, then select Save.

 

Steps to get Network logs in Chrome - 

  1. Open the Chrome browser.
  2. Open Developer Tools by navigating to the Menu icon, then selecting More Tools > Developer ToolsView detailed instructions here.
  3. Select the Network tab.
  4. Clear the log by selecting the Remove icon.
  5. On your keyboard, press CTRL+R (Windows) or CMD+R (macOS) to record network activity.
  6. Select the Settings icon, then enable Preserve log.
  7. Try the action again to try to reproduce the error. Result: Errors will be displayed in red text.
    Note: Only the actions taking place the selected browser tab will be recorded.
  8. Select the Download icon to export the .HAR file.
  9. Enter a name for your file, then select Save.

 

Please send both of those files in here or to our customer support so that we can deep dive into the issue and help fix it. Thanks!