Participant

All my projects/files have disappeared.

Forum|Forum|10 days ago
July 1, 2026
3 replies
42 views

All my adobe express files/ projects have disappeared. I have refreshed, logged in & out, and tried different devices, and I cannot see any of them.

Amitej S

Community Manager

Hi @HannahY, I’ve dropped you a community private message, you can check it here: https://community.adobe.com/inbox/overview

Amitej S

Community Manager

Hi @HannahY, Could you confirm that you're signed into the correct Adobe account? If you're part of a team or organization, please also check that you've selected the correct team or profile, as projects may not appear if you're in a different one.

Could you check whether your projects are visible here: https://www.adobe.com/files/?

Also, let us know, whether only your Projects are affected, or if Brands, Libraries, and other assets are missing as well.

Once we have these details, we'll be able to investigate further and help you get to the bottom of this.

Thanks!

H

HannahYAuthor

Participant

It will not let me view any files or projects. Everything is blank or says it has trouble loading.

Amitej S

Community Manager

Hi @HannahY! We'll need HAR file, which captures the network requests and responses between your web browser and the Adobe Express website during the issue.

You can refer to the following steps to generate and share the HAR file:

Instructions for generating a HAR file: https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting

Once you've captured the files, please upload them to a cloud storage service and share the link with us. This will help us investigate the issue further.

Tarun Saini

Community Manager

Hi @HannahY,

Welcome to the community! We’re sorry to hear about this. Please ensure you’re signing in with your correct Adobe ID and choosing the correct profile. For more information, you can check this article- https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

If that doesn’t help, try switching to another internet connection. If you’re on a VPN, try disabling it and see if that helps.

Let us know if that helps.

Regards,

Tarun

H

HannahYAuthor

Participant

I did try from different connections and devices. It will not show any of my files.

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