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Participant
August 25, 2023

All of my files have been deleted with the Adobe Express update

  • August 25, 2023
  • 4 replies
  • 410 views
All of my branding files, loaded templates and images are now gone. I also cannot upload things to create a new brand.

4 replies

Participant
August 29, 2023
Participant
August 29, 2023

Also when I am going to be able to make a custom theme again so pages can correspond to my organizations branding? 

Participant
August 29, 2023

Winnie_M
Inspiring
August 29, 2023

Hi @Jessica31064363zb1n,

 

Thank you for sharing this, and we're sorry for the issue and for not answering sooner.

 

Your branding files, loaded templates and images are still on the servers. You can transfer your projects to the new AE version.

 

To transfer your projects:

  • Click Move file on the project you want to migrate
  • Click Convert for Desktop
  • <conversion takes place>
  • You will land in the editor for the new version of Express of the project you moved

 

Do you see an error message when you try to upload elements to create a new brand? Please share a screenshot so we can see what you're experiencing.

 

We're here to help and looking forward to hearing from you.

 

Thanks,

Winnie