Participant

All of my projects have disappeared

Forum|Forum|1 month ago
July 27, 2026
6 replies
60 views

I can’t access any projects or my scheduler. They have all disappeared. The same thing happened last week. I could then access them again, but this morning they have gone again.

X

xoprojects

Participant

Thanks for your reply @Rose DV
Now everything is there again and I haven’t had any friction or lost folders anymore.
To your questions:
I’m using chrome browser.
Refreshing helped sometimes, but it was inconsistent. I tried closing and opening again, but also the loading times were pretty long.
I haven’t tried the incognito mode, but will try if it occurs again
It was always the same account.

I hope this helps. But hopefully it won’t happen again

Rose DV

Community Manager

Hey @xoprojects That's great to hear! Thank you for coming back to confirm, and I'm glad everything's back where it should be.

You've got the right instinct for if it ever recurs: an incognito/private window is a quick way to tell whether it's a sync issue on that session versus something on the account. And if it does come back and sticks around, grab a HAR file while the projects are missing and drop it here - that'll let the team see what's happening on the backend in the moment.

Hopefully it holds and you won't need any of that. Either way I'll keep an eye out.

Rose

Rose DV

Community Manager

Hi @kcwood and @xoprojects, apologies on missing your post before now!

The good news, based on what you've described (projects reappearing and disappearing again, rather than being gone for good) is more consistent with a display or sync issue than actual data loss.

That said, I don't want to make promises I can't fully back up, so let's dig in:

Which browser and device are you using?
Does refreshing the page bring them back temporarily, or does it take longer/require closing and reopening the browser?
Have you tried an incognito/private window to see if projects show up there?
Are you logged into the same Adobe account each time this happens (sometimes multiple accounts can cause confusion if you're signed into different ones across sessions)?

A HAR file captured while your projects are missing would really help our team see what's happening on the backend. Here's a guide on generating one: https://helpx.adobe.com/enterprise/kb/generate-har-file.html

Thank you so much again for posting, and hopefully we can figure out a resolution for you!

Rose

K

kcwoodAuthor

Participant

It’s only happening on Chrome for me. I can see them on Edge

Rose DV

Community Manager

Hi @kcwood, thanks, that's a helpful clue!

Whenever you get a chance, if you could also answer the other few questions from my earlier reply (incognito test, refresh behavior, and whether you're on the same account each time), HAR file, that'll help us zero in on this faster. The most useful might be the HAR file since that will show the team the error logs as its happening!

Rose

X

xoprojects

Participant

Same here! At least I still can duplicate my open documents, so I can still work on things. But also all of my folders are gone again.

Update: Sometimes they appear again, but the next minute they are gone again. Which makes it even worse. It is a lot of uncertainty and I’m losing trust if this is a longterm problem...

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