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Pinyon_Jay
Known Participant
August 23, 2023

All Project Files Disappeared on IOS

  • August 23, 2023
  • 8 replies
  • 506 views
All files older than a few days are now totally gone from IOS. Only visible on desktop how.
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8 replies

jane-e
Community Expert
Community Expert
September 30, 2023

@margemallowT 

 

The Twitter link simply froze everytime I tried it. Is this because Twitter no longer exists?

 

Jane

Adobe Employee
August 23, 2023

There should be a chat bubble at the bottom right corner of the page which will open up the Virtual Assistant. 

Pinyon_Jay
Known Participant
August 23, 2023

All I see in the link you sent me is a page full of links that do not address my problem. How do I get support please? 

Adobe Employee
August 23, 2023

Of course, Linda. I'm here to help. I wish I didn't have to point you somewhere else, but since I don't have access to your account, please reach out to our Virtual Assistant via https://helpx.adobe.com/support.html. Our support team has the right tooling to help you resolve this.

Pinyon_Jay
Known Participant
August 23, 2023

I signed out, deleted the app and hard rebooted, but my projects never reappeared, just FYI. I could not think of any further action to take on my end. 

Pinyon_Jay
Known Participant
August 23, 2023

Marge, Thank you so much for reaching out. All of my projects on IOS are gone. I only see a few that were created this week. The older projects are completely missing, which is very distressing. I would greatly appreciate troubleshooting! 

Pinyon_Jay
Known Participant
August 23, 2023
Only the few projects I created in the last few days are visible at all on
IOS. I can't see years' worth of work there which is very distressing.

Thank you for your help.

--
Com os melhores cumprimentos,

Linda
Adobe Employee
August 23, 2023

Hi @Pinyon_Jay , were these projects that were created in the past week? At this time, the new version of Adobe Express is only available on desktop, and cannot be accessible via mobile until we complete our mobile experience. You can find a bit more detail on our FAQs under the question: I am not able to share files across devices anymore. What should I do?

If these are older, let me know and I can help troubleshoot those as well.