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onur_6766
Participant
January 27, 2025

Animate character

  • January 27, 2025
  • 2 replies
  • 295 views

Character animation only works on the phone, it stays on the white screen on the computer. The animation I created on my phone appears at the bottom of the screen, but it gives a refresh page error 10 seconds after opening. I bought a premium membership for this feature but it doesn't work

2 replies

O
onur_6766Author
Participant
January 28, 2025

My operating system is Windows 11. I use Opera GX and Google Chrome, but I have the same problem in both. There is no problem with my internet connection and I do not use VPN or private tabs. I constantly get the error "Refresh the screen, press F".

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 6, 2025

Hi 

@onur_6766

,

Could you please make sure that the network endpoints listed on https://adobe.ly/4hvXqgY are allowed?

 

Let us know if that helps on the desktop.

 

Regards,

Tarun

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
January 27, 2025

Hey @onur_6766, Thanks for posting on our Adobe Express community!

 

This shouldn't be happening. Please mention the browser you're working on and the OS on your computer. I hope you use recommended browsers like Google Chrome, Edge, Safari, and Mozilla Firefox.

You may want to try clearing the browser's cache and cookies or working in incognito/private browsing mode to see if that makes any difference. Also, ensure you're connected to a stable internet connection and are not on any VPN.

 

Do let us know how it goes,

 

Best,

Amitej

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