Animate Characters 'Oops' Error After Audio Upload"

Hi Adobe Team,

I'm getting a recurring "Oops! Something went wrong while creating your animation" error in Animate Characters.

When I upload an audio file (via the "Upload from browser" option), it reaches 100%, the animation processes in

the background, but then this error appears. I can't play or download the video -- only refresh, which resets

everything.

I've tried different browsers (Chrome, Edge, Firefox), cleared cache, used Incognito, multiple accounts, smaller

.mp3/wav files, and even different networks -- same result every time. Only one video worked before this issue

started.

Please check if this is a known bug with the audio upload feature or guide me on how to fix it.