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Participating Frequently
August 20, 2025

Animate from Audio not working after clearing cache

  • August 20, 2025
  • 9 replies
  • 419 views

Hello Adobe Support,

I’ve been using the Animate from Audio tool in Adobe Express successfully in the past. However, after clearing my browser cache and history, the tool no longer loads. Instead, I only see a white screen with a message saying “Enable JavaScript,” even though JavaScript is enabled and other Express tools (like Remove Background) work perfectly.

Here are the details:

Browser & Version: [insert e.g., Chrome 139 on Windows 10]

Tried Steps Already:

Enabled JavaScript

Cleared cache and cookies

Disabled all extensions

Tried incognito/private mode

Tested in multiple browsers (Chrome/Edge/Firefox)

Result: Animate from Audio still does not load (white screen), but other Adobe Express tools work fine.

It seems the issue began right after clearing my cache/history, so it may be related to session data or feature flags being lost. I also noticed multiple other users in the community are experiencing the same bug.

Could you please confirm:

If this is a known bug being investigated?

If the feature is now restricted by region or account type?

Any workarounds or fixes to restore access?

Thank you for your assistance!

9 replies

rgxmediaAuthor
Participating Frequently
September 7, 2025

Hi Team,

Do we have any updates on this?

 

Amitej S
Community Manager
Community Manager
September 8, 2025

Hi @rgxmedia, Adobe Express experienced an outage that caused issues with most of its services. Our teams have have fixed it. Could you confirm whether things are working as expected now?

 

You can also check the latest service status here: https://adobe.ly/4pdZuhB

 

 

Participant
September 6, 2025

I am getting an Internal Server Error with Animated Characters.

Amitej S
Community Manager
Community Manager
September 8, 2025

Hi @bedirhan_3816, welcome to our Adobe Express community!

 

Are you still facing issues with Animate Character? Our teams worked on fixing a problem with Adobe Express. Please confirm if it is working fine for you now. You can check the status here: https://adobe.ly/4m8b237

Thanks!

Participant
September 6, 2025

Everytime I go to animate a character and record an audio I get hit with an internal server error. Can you please fix

Amitej S
Community Manager
Community Manager
September 8, 2025

Hi @YTQ, Welcome to the Adobe Express Community!


There was a recent outage that may have impacted your experience. Our teams have applied a fix, and things should now be running smoothly. Could you please let us know if it’s working fine on your end? You can also keep an eye on updates here: https://adobe.ly/4p89Uzz.
Thanks for being with us!

rgxmediaAuthor
Participating Frequently
August 22, 2025

Hi David,

 

Edge and Firefox

David__B
Adobe Employee
Adobe Employee
August 22, 2025

Hi @rgxmedia 

Just to confirm, which other browsers have you tested other than Chrome?

rgxmediaAuthor
Participating Frequently
August 21, 2025

Hi Team,

Any updates on this?

 

Tarun Saini
Community Manager
Community Manager
August 21, 2025

Thanks for sharing the email ID @rgxmedia

 

I'd like to inform you that I've escalated this case with our product team. Once there is an update, I'll let you know.

 

Regards,

Tarun

rgxmediaAuthor
Participating Frequently
August 21, 2025

Sent you a private message @Tarun Saini 

rgxmediaAuthor
Participating Frequently
August 20, 2025

Yes already tried that several times.

Tarun Saini
Community Manager
Community Manager
August 20, 2025

Thanks for your response @rgxmedia,

 

Can you please share your Adobe ID with me via private message to assist you further?

 

Regards,

Tarun

Tarun Saini
Community Manager
Community Manager
August 20, 2025

Hi @rgxmedia,

 

Welcome to the community! We're sorry to hear about this. Thanks for trying all the steps. Did you try signing out and signing in again to check if that helps? Please make sure that the network endpoints listed on https://adobe.ly/45YV2vx are allowed.

 

Let us know if that helps.

 

Regards,

Tarun