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Animate from Audio: Yet Another Bug! Fails after "Wrapping Up"

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Is anything tested before putting on the live server?

Paid account on desktop trying to export animation from audio and, twice in a row, at the very last moment, AFTER waiting for the entire process, at the end of "wrapping up," the site kicks a something went wrong error and dumps me back to the main Express page.

How is Adobe charging for this with a straight face?

Will we get support?

Not anything close to a fast, deadline-respecting response.

Typically, it will be the browser equivalent of, "did you turn it off and back on again?"

E

Exquisite_Lily5FBD

Participant

Hi! I’m definitely not touching anything while it’s processing. Everything else on the laptop that is rendering is shut down. The reason I don’t give up is that it does manage it every four or five tries. It’s just quite time consuming to wait for a successful one to come through.

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Rose DV

Community Manager

Hi @Exquisite_Lily5FBD,

That rules that out then, if you're staying on the tab with everything else closed and it still fails most tries, that's not on you at all.

I won't pretend that's acceptable, waiting through a full render only to have it fail, several times over, is a real cost. It's being tracked, and I'm flagging that it's still hitting desktop users like you so it stays on the radar. I'll update this thread if I get anything concrete on a fix.

Rose

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eugenen28801648

Participant

Ok, apparently the problem was caused by browser or extenstions installed in it. I've been using the latest version of Chrome and problem persisted, then I tried the Edge browser, because there are no third party addons installed or something, and eventually it worked, the animation was finished promptly and the service let me to download it. So, just try another clean browser or give a chance to Chrome in guest mode, which is clean from any additions too.

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Tarun Saini

Community Manager

Hi

@eugenen28801648

,

Welcome to the community! Thanks for sharing the update. As you've been using Chrome for a while, you may try clearing the browser's cache and cookies, restarting the browser and trying again.

For more information on how to clear cache and cookies, check this link- https://adobe.ly/4a5ipUF

Let us know if that helps.

Regards,

Tarun

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eugenen28801648

Participant

Have a similar issue. The progress just stuck on the "wrapping up" stage. It doesn't finish job in hours.

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Q

quiz_4546

Participant

I am also experiencing the same issue!

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Tarun Saini

Community Manager

Hi

@quiz_4546

,

Thanks for reaching out! We're sorry to hear about this. Could you please let us know which platform you are having this issue on? Is it possible for you to share the screen recording of the issue?

We're here to help, just need some info.

Regards,

Tarun

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E

Exquisite_Lily5FBD

Participant

I’m having trouble with this too. My “Animate Characters” videos will make it to “Wrapping Up” and then crash with a big “Oops! dialogue box. I’ve tried clearing cache, incognito mode, Chrome, and Safari.

(There is another post that says this was a “known issue” that was resolved on 9/17, but this is 9/24 and it’s not resolved.)

Eventually my video WILL render, but it takes four or five tries before it decides to work.

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