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onehikeaweek
Inspiring
September 29, 2026

Animated & Video type in templates

  • September 29, 2026
  • 3 replies
  • 14 views

The Animated and Video filter type stopped working in the app last night. I typically search for templates first before filtering. My process hasn't changed since day one, and it's been working fine. I've tried various combos, i.e., Size/Type, Output/Type, etc., but to no avail. However, I performed the same steps on my mobile Chrome browser, as well as on the desktop, and there were no issues there.

 

Samsung Galaxy A15

Android 16

    3 replies

    onehikeaweekAuthor
    Inspiring
    September 30, 2026

    Never mind, it stopped working again. Reinstalling was the only option I didn't try before posting the issue.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 29, 2026

    ​

    Hi @onehikeaweek,

     

    Thanks for reporting this. Since the filters are working correctly on your desktop and mobile browser but not within the app, it appears the issue may be isolated to the app environment.

    A few troubleshooting steps to try:

    • Ensure you're using the latest version of the Adobe Express app.

    • Force close the app and relaunch it.

    • Sign out of your Adobe account and sign back in.

    • Clear the app cache (if your device supports it).

    • Reinstall the app to ensure all components are up to date.

    • Try switching between Wi-Fi and mobile data to rule out a connectivity-related issue.

     

    Regards,

    Tarun

    onehikeaweekAuthor
    Inspiring
    September 29, 2026

    Thank you. I reinstalled the app, and it’s working again.

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