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onehikeaweek
Inspiring
September 29, 2026
Released

Animated & Video type in templates

The Animated and Video filter type stopped working in the app last night. I typically search for templates first before filtering. My process hasn't changed since day one, and it's been working fine. I've tried various combos, i.e., Size/Type, Output/Type, etc., but to no avail. However, I performed the same steps on my mobile Chrome browser, as well as on the desktop, and there were no issues there.

 

Samsung Galaxy A15

Android 16

    Pinned Reply By Rose DV

    ​@onehikeaweek - The team has deployed a fix for this, can you try again and let me know if you’re now seeing search results?

    Rose

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    9 replies

    Rose DV
    Community Manager
    Rose DVCommunity ManagerPinned
    Community Manager
    October 12, 2026

    ​@onehikeaweek - The team has deployed a fix for this, can you try again and let me know if you’re now seeing search results?

    Rose

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    onehikeaweekAuthor
    Inspiring
    October 13, 2026

    Thanks, Rose. It looks to be working again. But I needed to uninstall and reinstall it first for it to work properly. Otherwise, it would be blank.

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    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    October 14, 2026

    Really good to know - I am glad you're back up and running!

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    onehikeaweekAuthor
    Inspiring
    September 30, 2026

    Never mind, it stopped working again. Reinstalling was the only option I didn't try before posting the issue.

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    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    September 30, 2026

    Hey @onehikeaweek,

    Thanks for following up -- the fact that reinstalling fixed it briefly but then broke again is good to know.

    I'm escalating this to the engineering team. To help them investigate, can you confirm which version of Adobe Express you're on (visible in the app settings)?

    Rose

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    onehikeaweekAuthor
    Inspiring
    October 1, 2026

    Thanks, Rose. I’m using version 31.0.0.

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 29, 2026

    ​

    Hi @onehikeaweek,

     

    Thanks for reporting this. Since the filters are working correctly on your desktop and mobile browser but not within the app, it appears the issue may be isolated to the app environment.

    A few troubleshooting steps to try:

    • Ensure you're using the latest version of the Adobe Express app.

    • Force close the app and relaunch it.

    • Sign out of your Adobe account and sign back in.

    • Clear the app cache (if your device supports it).

    • Reinstall the app to ensure all components are up to date.

    • Try switching between Wi-Fi and mobile data to rule out a connectivity-related issue.

     

    Regards,

    Tarun

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    onehikeaweekAuthor
    Inspiring
    September 29, 2026

    Thank you. I reinstalled the app, and it’s working again.

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